Radisson Onyx Hotel – Enjoy peace and comfort at this hotel. We provide the perfect mix of elegance and relaxation. Here, you will experience nothing short of high-class service. A stay at our hotel is not only about accommodation, but about creating moments that stay with you forever in a space where luxury and comfort connect.
We are recruiting to fill the position below:
Job Position: Front Desk Officer
Job Location: Awka, Anambra
Employment Type: Full-time
Responsibilities
- Carry out check-in and check-out procedures
- Handle reservations through phone and online platforms
- Notify customers about payment options and confirm transactions
- Register guests by gathering key details (such as contact information and stay duration)
- Receive guests warmly and assign their rooms
- Share details about our hotel, rooms, prices, and services
- Attend to customer concerns promptly and professionally
- Work with housekeeping to make sure rooms are clean, organized, and fully equipped to meet guest needs
- Verify group bookings and plan customized services for VIPs or event guests such as wedding attendees
- Offer additional services and upgrades where necessary
- Keep accurate records of all bookings and payments
Requirements and Skills
- Candidates should have a Bachelor’s Degree; a degree in Hotel Management is an added advantage with at least 2 years of experience
- Previous work experience in a similar role like Hotel Front Desk Agent or Receptionist
- Knowledge of hotel software systems such as Vita soft
- Familiarity with travel websites such as Booking.com and TripAdvisor
- Strong customer care attitude
- Excellent verbal communication and organizational ability
Method of Application
Interested and qualified candidates should send their CV to: uchee3@yahoo.com using the Job Position as the subject of the email.